PulseChat – OmniChannel AI Customer Service module for Perfex CRM 1.3.5

OmniChannel AI Customer Service for Perfex CRM

Turn Perfex into an AI‑powered omnichannel inbox.

WhatsApp, Telegram, Email & more – all in one place, super‑charged by ChatGPT & Claude.

NEW – Multi‑provider AI assistant (OpenAI + Anthropic)

NEW – Omnichannel Channels tab (WhatsApp, Telegram, Email, SMS, Slack, Viber, etc.)

NEW – AI auto‑replies, summaries, translations & tone rewrites

NEW – Automation rules for routing & auto‑responses

NEW – Unified CRM context for every conversation

Say goodbye to tab‑hopping. Let AI handle the heavy lifting.

PulseChat brings a modern chat & omnichannel inbox inside your Perfex CRM installation and pairs it with a powerful AI assistant (OpenAI + Anthropic). Your team answers WhatsApp, Telegram, Email, SMS, and more from a single screen – while AI drafts replies, suggests responses, summarizes long threads and even translates messages in real‑time.

Instead of juggling browser tabs, phones and shared inboxes, your agents stay in Perfex, with full client/lead context always visible. PulseChat feels like Slack/Teams, but fully aligned with your CRM, tickets and sales pipeline.